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FAQ & Rental Policy (English)

There are 2 types of pricing :

A. Price in website

- Jakarta : included with car, driver and tax (chauffeur driver only)

- Bali : included with car and tax (self drive)

B. Pricelist in http://www.europcar.co.id/pages/pricelist

- Jakarta & Bali : included with car, driver, gasoline and tax

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TERM & CONDITIONS :

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JAKARTA (Chauffeur Drive Only)

Mandatory documents: 

- Personal ID Card or Passport

- Credit Card

- Print Out Reservation

- Payment Confirmation

- Flight & Hotel Information

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- Prices included with car, driver and government tax (booking via website)

- Prices excluded with gasoline, toll and parking fee (booking via website)

- Car and driver can only be operate from 06.00 - 24.00

- Our staff will wait up to 3 (three) hours from the booking time

   If the customer don’t come in 3 hours, the driver will come back to the office and customer will be noted as no show

- For booking by phone to +62 21 53666000, customer can use the package price (included with car, gasoline, driver, government tax)

PRICELIST JAKARTA attached in : http://www.europcar.co.id/pages/pricelist

Some additional charges that may apply :

- Pick up and drop the car not in the STATION will be charged IDR 350,000/ way

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BALI (Self Drive & Chauffeur Drive)

Mandatory documents:

- Deposit IDR 500,000/rental

- Personal ID Card or Passport

- Local or International Driving License

- Credit Card

- Print Out Reservation

- Payment Confirmation

- Flight & Hotel Information

.

- Prices included with car and government tax (booking vai website)

- Prices excluded with gasoline, driver, toll fee and parking fee (booking via website)

- Our staff will wait up to 3 (three) hours from the booking time

   If the customer don’t come in 3 hours, the driver will come back to the office and customer will be noted as no show

- Rental cost included insurance for 1 (one) spot of damage

   Second and subsequent damage will be charge IDR 300,000 / spot

- For booking by phone to +62 21 53666000, customer can use the package price (included with car, gasoline, driver, government tax)

PRICELIST BALI attached in http://www.europcar.co.id/pages/pricelist

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Some additional charges that may apply :

- Pick Up & Drop Off the car NOT in the STATION will be charge IDR 100,000/ way (Kuta/Legian)

- Pick Up & Drop Off the car NOT in the STATION will be charge IDR 200,000/ way (Denpasar/Jimbaran/Nusa Dua)

- Pick Up & Drop Off the car NOT in the STATION will be charge IDR 300,000/ way (Ubud)

- Returning the car's fuel with lower level when picked up will be charge IDR 300,000

- Losing the car will be charge IDR 10,000,000

- GPS IDR 150,000/day

- Car Childseat (6 months - 5 years old) IDR 150,000/day

- Driver IDR 150,000/day

- Overtime IDR 300,000/rental when pick up and drop off before 09.00 and after 18.00 (GMT +10)


PT. Panorama Mitra Sarana (Europcar Indonesia)

HEAD OFFICE - Jakarta

Jl. Arteri Kelapa Dua Raya No. 15
Jakarta Barat 11530, Indonesia

Phone : (+62) 21 53 666 000
Fax : (+62) 21 53 676 000
Hotline : (+62) 822 67 666 000

Email : marketing@europcar.co.id
Website : www.europcar.co.id

BRANCH OFFICE - Bali

Jl. By Pass Ngurah Rai No. 99 Blok D, Suwung Kauh
Badung, Bali 80361

Phone : (+62) 361 763 221
Fax : (+62) 361 763 221
Hotline : (+62) 85 1000 200 62

Email : marketing@europcar.co.id
Website : www.europcar.co.id

 

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